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Warranty by Device

Mobile Hotspots 1-YEAR LIMITED WARRANTY H500

Our Warranty

Subject to the conditions below, Sonim (“Sonim”) warrants that for 1 year from the date of purchase by the original end-user, this mobile device (including any associated battery and charger) will be free from defects in materials and workmanship.

What We Will Do

If during the warranty period the mobile device has a defect in material or workmanship, Sonim, at its option, will either repair or replace it at no charge.

Device Care

Sonim devices are built for heavy duty use. They are certified to resist dust and water under International Electrotechnical Commission Ingress Protection (IP) Standard 60529. This means they are designed to minimize the intrusion of dust and can be submerged in water up to 6.5 feet deep (2 meters) for up to 30 minutes. They are also shock resistant and can withstand occasional drops from up to 5.9 feet (1.8 meters). While our devices are tough, they are not indestructible. Use outside these parameters is not recommended and is not warranted. After immersion, always promptly rinse and dry the device.

How to Get Warranty Service

Depending on your wireless carrier and the model of your Sonim device, your wireless carrier or a reseller may be your first point of contact for warranty support. For further information on how to obtain warranty support:

Visit our on-line support at: www.sonimtech.com/support

Contact the Sonim Customer Experience Center team at 1-833-MY-SONIM (1-833-697-6646)

Email us: RMA@sonimtech.com. Note: For any general customer support or device related questions, please email us at support@sonimtech.com.

Conditions and Exclusions

This warranty only applies to Sonim branded devices. It does not apply to non- Sonim products, including accessories, even if packaged with, or sold with Sonim devices. Non-Sonim products may be covered by warranties provided by the manufacturer or supplier of the product.
The battery and charger associated with this device are warranted to be free from defects in material or workmanship for 1 year from the date of purchase by the original end-user. Use only Sonim approved batteries and chargers with your device. Use of other batteries or chargers may be unsafe or damage the device.
Sonim encourages you to register your device at our website: http://www.sonimxperience.com/registration_portal/portal/registration.php
Registering within 30 days of date of purchase will make it easier to verify that your mobile device is eligible for warranty service. If your device is not registered, to obtain warranty service you will be required to provide a valid, original, proof of purchase issued to you by an authorized reseller, indicating the date of purchase and serial number of the device.
Sonim warrants repaired or replaced devices for the remaining duration of the original warranty or for 90 days, whichever is longer.
Sonim may use new or refurbished parts to repair your device or may replace your device with a new or refurbished device. Replaced devices and parts become Sonim's property.
If you return your device for warranty service and it is found to be ineligible for warranty service, you may be charged a service fee.
This warranty does not cover:
(a) damage resulting from abuse, accident or misuse; (b) damage resulting from use outside the parameters indicated in the User Guide, including those related to liquid, shock and dust exposure; (c) cosmetic damage including dents and scratches; (d) ordinary wear and tear; (e) damage resulting from use of this device with accessories, equipment or other devices or equipment not furnished or expressly approved by Sonim; (f) damage resulting from maintenance, service adjustment or installation of the device, performed or attempted by any person or entity not expressly authorized by Sonim; (g) loss of use of the device; (h) fire, flood, windstorm, lightning, earthquake, exposure to extreme weather conditions, electrical surge or improper voltage; (i) device performance issues resulting from cellular signal reception or transmission; (j) devices in which the serial number is missing or has been altered, damaged or defaced; and (k) defects or damage caused by a user's bypassing security controls to gain unauthorized root access or by rooting devices with unauthorized or altered operating system software installed by a user or third party.

Sonim does not warrant that use of your device will be uninterrupted or error-free.

THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER RIGHTS, REMEDIES AND WARRANTIES. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WRITTEN OR ORAL. SONIM EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN LOCATIONS IN WHICH PARTICULAR IMPLIED WARRANTIES MAY NOT BE DISCLAIMED, ALL SUCH WARRANTIES ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT SHALL SONIM OR ITS LICENSORS BE LIABLE FOR, DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL CLAIM OR CAUSE OF ACTION, INCLUDING BUT NOT LIMITED TO i) LOSS OF, PROFITS, TIME, COMMERCIAL GAIN, DATA, PROGRAMS, SOFTWARE OR GOODWILL, ii) DOWNTIME OR DAMAGE TO OR REPLACEMENT OF PROPERTY, EQUIPMENT OR DATA. ALL SUCH LIMITATIONS ARE ASSERTED BY SONIM TO THE FULLEST EXTENT PERMITTED BY LAW.

This Limited Warranty gives you specific legal rights. You may have other legal rights depending on your location.

Mobile Hot Spots 1-Year Limited Warranty H500

Our Warranty

What We Will Do

If during the warranty period the mobile device has a defect in material or workmanship, Sonim, at its option, will either repair or replace it at no charge.

Device Care

How to Get Warranty Service

Visit our on-line support at: www.sonimtech.com/support

Contact the Sonim Customer Experience Center team at 1-833-MY-SONIM (1-833-697-6646)

Email us: RMA@sonimtech.com. Note: For any general customer support or device related questions, please email us at support@sonimtech.com.

Conditions and Exclusions

This warranty only applies to Sonim branded devices. It does not apply to non- Sonim products, including accessories, even if packaged with, or sold with Sonim devices. Non-Sonim products may be covered by warranties provided by the manufacturer or supplier of the product.
The battery and charger associated with this device are warranted to be free from defects in material or workmanship for 1 year from the date of purchase by the original end-user. Use only Sonim approved batteries and chargers with your device. Use of other batteries or chargers may be unsafe or damage the device.
Sonim encourages you to register your device at our website: http://www.sonimxperience.com/registration_portal/portal/registration.php
Registering within 30 days of date of purchase will make it easier to verify that your mobile device is eligible for warranty service. If your device is not registered, to obtain warranty service you will be required to provide a valid, original, proof of purchase issued to you by an authorized reseller, indicating the date of purchase and serial number of the device.
Sonim warrants repaired or replaced devices for the remaining duration of the original warranty or for 90 days, whichever is longer.
Sonim may use new or refurbished parts to repair your device or may replace your device with a new or refurbished device. Replaced devices and parts become Sonim's property.
If you return your device for warranty service and it is found to be ineligible for warranty service, you may be charged a service fee.
This warranty does not cover:
(a) damage resulting from abuse, accident or misuse; (b) damage resulting from use outside the parameters indicated in the User Guide, including those related to liquid, shock and dust exposure; (c) cosmetic damage including dents and scratches; (d) ordinary wear and tear; (e) damage resulting from use of this device with accessories, equipment or other devices or equipment not furnished or expressly approved by Sonim; (f) damage resulting from maintenance, service adjustment or installation of the device, performed or attempted by any person or entity not expressly authorized by Sonim; (g) loss of use of the device; (h) fire, flood, windstorm, lightning, earthquake, exposure to extreme weather conditions, electrical surge or improper voltage; (i) device performance issues resulting from cellular signal reception or transmission; (j) devices in which the serial number is missing or has been altered, damaged or defaced; and (k) defects or damage caused by a user's bypassing security controls to gain unauthorized root access or by rooting devices with unauthorized or altered operating system software installed by a user or third party.

Sonim does not warrant that use of your device will be uninterrupted or error-free.

This Limited Warranty gives you specific legal rights. You may have other legal rights depending on your location.

Our Warranty

Subject to the conditions below, Sonim (“Sonim”) warrants that for 2 years from the date of purchase by the original end-user, this mobile device (including any associated battery and charger) will be free from defects in materials and workmanship.

What We Will Do

If during the warranty period the mobile device has a defect in material or workmanship, Sonim, at its option, will either repair or replace it at no charge.

Device Care

How to Get Warranty Service

Visit our on-line support at: www.sonimtech.com/support

Contact the Sonim Customer Experience Center team at 1-833-MY-SONIM (1-833-697-6646)

Email us: RMA@sonimtech.com. Note: For any general customer support or device related questions, please email us at support@sonimtech.com.

Conditions and Exclusions

1. This warranty only applies to Sonim branded devices. It does not apply to non- Sonim products, including accessories, even if packaged with, or sold with Sonim devices. Non-Sonim products may be covered by warranties provided by the manufacturer or supplier of the product.

2. The battery and charger associated with this mobile device are warranted to be free from defects in material or workmanship for 1 year from the date of purchase by the original end-user. Use only Sonim approved batteries and chargers with your device. Use of other batteries or chargers may be unsafe or damage the mobile phone/device.

3. Sonim encourages you to register your device at our website : http://www.sonimxperience.com/registration_portal/portal/registration.php Registering within 30 days of date of purchase will make it easier to verify that your mobile device is eligible for warranty service. If your device is not registered, to obtain warranty service you will be required to provide a valid, original, proof of purchase issued to you by an authorized reseller, indicating the date of purchase and serial number of the device.

4. Sonim warrants repaired or replaced devices for the remaining duration of the original warranty or for 90 days, whichever is longer.

5. Sonim may use new or refurbished parts to repair your device or may replace your device with a new or refurbished device. Replaced devices and parts become Sonim’s property.

6. If you return your device for warranty service and it is found to be ineligible for warranty service, you may be charged a service fee.

7. This warranty does not cover:

(a) damage resulting from abuse, accident or misuse; (b) damage resulting from use outside the parameters indicated in the User Guide, including those related to liquid, shock and dust exposure; (c) cosmetic damage including dents and scratches; (d) ordinary wear and tear; (e) damage resulting from use of this device with accessories, equipment or other devices or equipment not furnished or expressly approved by Sonim; (f) damage resulting from maintenance, service adjustment or installation of the device, performed or attempted by any person or entity not expressly authorized by Sonim; (g) loss of use of the device; (h) fire, flood, windstorm, lightning, earthquake, exposure to extreme weather conditions, electrical surge or improper voltage; (i) device performance issues resulting from cellular signal reception or transmission; and (j) devices in which the serial number is missing or has been altered, damaged or defaced; and (k) defects damage caused by a user’s bypassing security controls to gain unauthorized root accessor or by rooting devices with unauthorized or altered operating system software installed by a user or third party.

Sonim does not warrant that use of your device will be uninterrupted or error-free.

TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT SHALL SONIM OR ITS LICENSORS BE LIABLE FOR, DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL CLAIM OR CAUSE OF ACTION, INCLUDING BUT NOT LIMITED TO i) LOSS OF, PROFITS, TIME, COMMERCIAL GAIN, DATA, PROGRAMS, SOFTWARE OR GOODWILL, ii) DOWNTIME OR DAMAGE TO OR REPLACEMENT OF PROPERTY, EQUIPMENT OR DATA. ALL SUCH LIMITATIONS ARE ASSERTED BY SONIM TO THE FULLEST EXTENT PERMITTED BY LAW.

This Limited Warranty gives you specific legal rights. You may have other legal rights depending on your location.

Our Warranty

Subject to the conditions below, Sonim of 4445 Eastgate Mall, Suite 200 San Diego, CA 92121, USA (“Sonim”) warrants that from 2 years from the date of purchase by the original end-user, this Product will be free from defects in materials and workmanship.

What We Will Do

If during the warranty period, the device has a defect in material or workmanship, Sonim, at its option, will either repair or replace it at no charge.

How to Get Warranty Service

Visit our on-line support at: https://www.sonimtech.com/support

For any general customer support or device-related questions, please email us at globalsupport@sonimtech.com

Sonim’s Products may have country or regional specific elements, and therefore Sonim cannot guarantee the functionality of Products imported into a country or region for which they were not designed. Always make sure you are buying a Product designed for your particular region/country. To obtain service repairs under this warranty, Sonim may require you to send your Product to the country/region where it was intended for sale, and you shall be solely responsible for the cost of shipping the Product to and from the Authorized Service Provider.

Conditions and Exclusions

This warranty only applies to Sonim branded devices. It does not apply to non- Sonim products, including accessories and third-party software, even if packaged with, installed on or sold with Sonim devices. Non-Sonim products may be covered by warranties provided by the manufacturer or supplier of the product.
Use only Sonim approved batteries and chargers with your device. Use of other batteries or chargers may be unsafe or damage the device and may invalidate the warranty.
This Warranty covers only a purchase of new Products from Sonim or an authorized reseller or distributor of Somin Products. This warranty is personal to you and is not transferrable. No retailer or other third party is authorized to make any representations on behalf of Sonim or to modify this Warranty.
Sonim encourages you to register your device at our website: http://www.sonimxperience.com/registration_portal/portal/registration.php
Registering within 30 days of date of purchase will make it easier to verify that your device is eligible for warranty service. If your device is not registered, to obtain warranty service you will be required to provide a valid, original, proof of purchase issued to you by an authorized reseller, indicating the date of purchase and serial number of the device.
This warranty only applies to the first purchaser and begins on the original date of purchase by such first purchaser. This warranty does not apply to products that are resold (as used, refurbished, or otherwise) to a second purchaser. In the event of a dispute as to whether the Product was resold, if the date when the Product was first activated precedes the date of purchase by the second purchaser, such Product shall be deemed to have been resold, and this warranty shall not apply.
Sonim warrants repaired or replaced devices for the remaining duration of the original warranty or for 90 days, whichever is longer.
Sonim may use new or refurbished parts to repair your device or may replace your device with a new or refurbished device. Replaced devices and parts become Sonim’s property.
If you return your device for warranty service and it is found to be ineligible for warranty service, you may be charged a service fee.
This warranty does not cover:

(a) damage resulting from abuse, accident or misuse; (b) damage resulting from use outside the parameters indicated in the User Guide, including those related to liquid, shock and dust exposure; (c) cosmetic damage including dents and scratches; (d) ordinary wear and tear; (e) damage resulting from use of this device with accessories, equipment or other devices or equipment not furnished or expressly approved by Sonim; (f) damage resulting from maintenance, service adjustment or installation of the device, performed or attempted by any person or entity not expressly authorized by Sonim; (g) loss of use of the device; (h) fire, flood, windstorm, lightning, earthquake, exposure to extreme weather conditions, electrical surge or improper voltage; (i) device performance issues resulting from cellular signal reception or transmission; (j) devices in which the serial number is missing or has been altered, damaged or defaced; and (k) defects or damage caused by a user’s bypassing security controls to gain unauthorized root access or by rooting devices with unauthorized or altered operating system software installed by a user or third party.

Sonim does not warrant that use of your device will be uninterrupted or error-free.

THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER RIGHTS, REMEDIES AND WARRANTIES. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WRITTEN OR ORAL. SONIM EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN LOCATIONS IN WHICH PARTICULAR IMPLIED WARRANTIES MAY NOT BE DISCLAIMED, ALL SUCH WARRANTIES ARE LIMITED TO THE DURATION OF THIS WARRANTY. IN NO EVENT SHALL SONIM OR ITS LICENSORS BE LIABLE FOR, DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL CLAIM OR CAUSE OF ACTION, INCLUDING BUT NOT LIMITED TO i) LOSS OF, PROFITS, TIME, COMMERCIAL GAIN, DATA, PROGRAMS, SOFTWARE OR GOODWILL, ii) DOWNTIME OR DAMAGE TO OR REPLACEMENT OF PROPERTY, EQUIPMENT OR DATA. ALL SUCH LIMITATIONS ARE ASSERTED BY SONIM TO THE FULLEST EXTENT PERMITTED BY LAW.

This Warranty gives you specific legal rights. You may have other legal rights depending on your country/region.

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Mobile Hotspot 2-Year Warranty EMEA - Arabic (AR)

Mobile Hotspot 2-Year Warranty EMEA - German (DE)

Mobile Hotspot 2-Year Warranty EMEA - Spanish (ES)

Mobile Hotspot 2-Year Warranty EMEA - French (FR)

Mobile Hotspot 2-Year Warranty EMEA - Italian (IT)

Mobile Hotspot 2-Year Warranty EMEA - Portugues (PT)

MOBILE HOT SPOTS and FIXED WIRELESS ACCESS DEVICES 2-YEAR MANUFACTURER WARRANTY

Our Warranty

What We Will Do

If during the warranty period, the device has a defect in material or workmanship, Sonim, at its option, will either repair or replace it at no charge.

How to Get Warranty Service

Visit our on-line support at: www.sonimtech.com/support

For any general customer support or device-related questions, please email us at globalsupport@sonimtech.com

Conditions and Exclusions

This warranty only applies to Sonim branded devices. It does not apply to non-Sonim products, including accessories and third-party software, even if packaged with, installed on or sold with Sonim devices. Non-Sonim products may be covered by warranties provided by the manufacturer or supplier of the product.
Use only Sonim approved batteries and chargers with your device. Use of other batteries or chargers may be unsafe or damage the device and may invalidate the warranty.
This Warranty covers only a purchase of new Products from Sonim or an authorized reseller or distributor of Somin Products. This warranty is personal to you and is not transferrable. No retailer or other third party is authorized to make any representations on behalf of Sonim or to modify this Warranty.
Sonim encourages you to register your device at our website: http://www.sonimxperience.com/registration_portal/portal/registration.php Registering within 30 days of date of purchase will make it easier to verify that your device is eligible for warranty service. If your device is not registered, to obtain warranty service you will need to provide proof of when and where you purchased the Product.
Sonim warrants repaired or replaced devices for the remaining duration of the original warranty or for 90 days, whichever is longer.
Sonim may use new or refurbished parts to repair your device or may replace your device with a new or refurbished device. Replaced devices and parts become Sonim's property.
If you return your device for warranty service and it is found to be ineligible for warranty service, you may be charged a service fee.
This warranty does not cover:
(a) damage resulting from abuse, accident or misuse; (b) damage resulting from use outside the parameters indicated in the User Guide, including those related to liquid, shock and dust exposure; (c) cosmetic damage including dents and scratches; (d) ordinary wear and tear; (e) damage resulting from use of this device with accessories, equipment or other devices or equipment not furnished or expressly approved by Sonim; (f) damage resulting from maintenance, service adjustment or installation of the device, performed or attempted by any person or entity not expressly authorized by Sonim; (g) loss of use of the device; (h) fire, flood, windstorm, lightning, earthquake, exposure to extreme weather conditions, electrical surge or improper voltage; (i) device performance issues resulting from cellular signal reception or transmission; (j) devices in which the serial number is missing or has been altered, damaged or defaced; and (k) defects or damage caused by a user’s bypassing security controls to gain unauthorized root access or by rooting devices with unauthorized or altered operating system software installed by a user or third party.

Sonim does not warrant that use of your device will be uninterrupted or error-free.

THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER RIGHTS, REMEDIES AND WARRANTIES. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WRITTEN OR ORAL. SONIM EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN LOCATIONS IN WHICH PARTICULAR IMPLIED WARRANTIES MAY NOT BE DISCLAIMED, ALL SUCH WARRANTIES ARE LIMITED TO THE DURATION OF THIS WARRANTY. IN NO EVENT SHALL SONIM OR ITS LICENSORS BE LIABLE FOR, DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL CLAIM OR CAUSE OF ACTION, INCLUDING BUT NOT LIMITED TO i) LOSS OF, PROFITS, TIME, COMMERCIAL GAIN, DATA, PROGRAMS, SOFTWARE OR GOODWILL, ii) DOWNTIME OR DAMAGE TO OR REPLACEMENT OF PROPERTY, EQUIPMENT OR DATA. ALL SUCH LIMITATIONS ARE ASSERTED BY SONIM TO THE FULLEST EXTENT PERMITTED BY LAW. OUR GOODS COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIA CONSUMER LAW. YOU ARE ENTITLED TO A REPLACEMENT OR REFUND FOR A MAJOR FAILURE AND COMPENSATION FOR ANY OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE. YOU ARE ALSO ENTITLED TO HAVE THE GOODS REPAIRED OR REPLACED IF THE GOODS FAIL TO BE OF ACCEPTABLE QUALITY AND THE FAILURE DOES NOT AMOUNT TO A MAJOR FAILURE.

This Warranty gives you specific legal rights. You may have other legal rights depending on your country/region.

Our Warranty

What We Will Do

If during the warranty period the mobile device has a defect in material or workmanship, Sonim, at its option, will either repair or replace it at no charge.

Device Care

Sonim devices are built for heavy duty use. They are certified to resist dust and water under International Electrotechnical Commission Ingress Protection (IP) Standard 60529. This means they are designed to minimize the intrusion of dust and can withstand water sprayed at it from various angles up to 60 degrees. They are also shock resistant and can withstand occasional drops from up to 4 feet (1.22 meters). While our devices are tough, they are not indestructible. Use outside these parameters is not recommended and is not warranted. After water exposure, always promptly dry the device.

How to Get Warranty Service

To obtain warranty support:

Visit our on-line support at: www.sonimtech.com/support.

Contact the Sonim Customer Experience Center team at 1-833-MY-SONIM (1-833-697-6646). For FirstNet customers, please contact the Sonim FirstCare support team at 1-855-FIRST-SONIM (1-855-347-7876).

Email us: RMA@sonimtech.com. Note: For any general customer support or device related questions, please email us at support@sonimtech.com or for FirstCare customers, firstcare@sonimtech.com.

Conditions and Exclusions

This warranty only applies to Sonim branded devices. It does not apply to non- Sonim products, including accessories, even if packaged with, or sold with Sonim devices. Non-Sonim products may be covered by warranties provided by the manufacturer or supplier of the product.
The battery and charger associated with this device are warranted to be free from defects in material or workmanship for 1 year from the date of purchase by the original end-user. Use only Sonim approved batteries and chargers with your device. Use of other batteries or chargers may be unsafe or damage the device.
Sonim encourages you to register your device at our website: https://sonimtech.my.site.com/s/
Registering within 30 days of date of purchase will make it easier to verify that your mobile device is eligible for warranty service. If your device is not registered, to obtain warranty service you will be required to provide a valid, original, proof of purchase issued to you by an authorized reseller, indicating the date of purchase and serial number of the device.
Sonim warrants repaired or replaced devices for the remaining duration of the original warranty or for 90 days, whichever is longer.
Sonim may use new or refurbished parts to repair your device or may replace your device with a new or refurbished device. Replaced devices and parts become Sonim's property.
If you return your device for warranty service and it is found to be ineligible for warranty service, you may be charged a service fee.
This warranty does not cover:
(a) damage resulting from abuse, accident or misuse; (b) damage resulting from use outside the parameters indicated in the User Guide, including those related to liquid, shock and dust exposure; (c) cosmetic damage including dents and scratches; (d) ordinary wear and tear; (e) damage resulting from use of this device with accessories, equipment or other devices or equipment not furnished or expressly approved by Sonim; (f) damage resulting from maintenance, service adjustment or installation of the device, performed or attempted by any person or entity not expressly authorized by Sonim; (g) loss of use of the device; (h) fire, flood, windstorm, lightning, earthquake, exposure to extreme weather conditions, electrical surge or improper voltage; (i) device performance issues resulting from cellular signal reception or transmission; (j) devices in which the serial number is missing or has been altered, damaged or defaced; and (k) defects or damage caused by a user's bypassing security controls to gain unauthorized root access or by rooting devices with unauthorized or altered operating system software installed by a user or third party.

Sonim does not warrant that use of your device will be uninterrupted or error-free.

This Limited Warranty gives you specific legal rights. You may have other legal rights depending on your location.

MOBILE PHONES 3-YEAR LIMITED WARRANTY (XP Pro, XP Pro Thermal, XP10, XP5plus, XP3plus, XP3, XP5s, XP8)

Our Warranty

Subject to the conditions below, Sonim (“Sonim”) warrants that for 3 years from the date of purchase by the original end-user, this mobile phone (excluding any associated battery and charger, which are warranted for 1 year) will be free from defects in materials and workmanship.

What We Will Do

If during the warranty period the mobile phone has a defect in material or workmanship, Sonim, at its option, will either repair or replace it at no charge.

Phone Care

Sonim phones are built for heavy duty use. They are certified to resist dust and water under International Electrotechnical Commission Ingress Protection (IP) Standard 60529. This means they are designed to minimize the intrusion of dust and can be submerged in water up to 6.5 feet deep (2 meters) for up to 30 minutes. They are also shock resistant and can withstand occasional drops from up to 6.5 feet (2 meters). While our phones are tough, they are not indestructible. Use outside these parameters is not recommended and is not warranted. After immersion, always promptly rinse and dry the phone.

How to Get Warranty Service

Depending on your wireless carrier and the model of your Sonim mobile phone, your wireless carrier or a reseller may be your first point of contact for warranty support. For further information on how to obtain warranty support:

Visit our on-line support at: www.sonimtech.com/support

Contact the Sonim Customer Experience Center team at 1-833-MY-SONIM (1-833-697-6646)

Email us: RMA@sonimtech.com. Note: For any general customer support or device related questions, please email us at support@sonimtech.com.

It is important that you keep a separate back-up copy of all, software, applications, downloads, data, settings and all other information stored on your Sonim mobile phone. Ensure you have a back-up copy before you return the mobile phone for warranty service. When the mobile phone is received for service, it will be reset to factory settings and all such information will be erased. This is done in part to protect your privacy. Sonim is not responsible for any, software, applications, downloads, data, settings or any other information lost or damaged in connection with repair or any aspect of warranty service.

Conditions and Exclusions

This warranty only applies to Sonim branded mobile phones. It does not apply to non- Sonim products, including accessories and third-party software, even if packaged with, installed on or sold with Sonim mobile phones. Non-Sonim products may be covered by warranties provided by the manufacturer or supplier of the product.
The battery and charger associated with this mobile phone are warranted to be free from defects in material or workmanship for 1 year from the date of purchase by the original end-user. Use only Sonim approved batteries and chargers with your mobile phone. Use of other batteries or chargers may be unsafe or damage the mobile phone.
Sonim encourages you to register your mobile phone/device at our website : http://www.sonimxperience.com/registration_portal/portal/registration.php
Registering within 30 days of date of purchase will make it easier to verify that your mobile phone/device is eligible for warranty service. If your mobile phone is not registered, to obtain warranty service you will be required to provide a valid, original, proof of purchase issued to you by an authorized reseller, indicating the date of purchase and serial number of the mobile phone.
Sonim warrants repaired or replaced mobile phones for the remaining duration of the original warranty or for 90 days, whichever is longer.
Sonim may use new or refurbished parts to repair your mobile phone or may replace your mobile phone with a new or refurbished mobile phone. Replaced mobile phones and parts become Sonim’s property.
If you return your phone for warranty service and it is found to be ineligible for warranty service, you may be charged a service fee.
This warranty does not cover:

(a) damage resulting from abuse, accident or misuse; (b) damage resulting from use outside the parameters indicated in the User Guide, including those related to liquid, shock and dust exposure; (c) cosmetic damage including dents and scratches; (d) ordinary wear and tear; (e) damage resulting from use of this mobile phone/device with accessories, equipment or other mobile phones or equipment not furnished or expressly approved by Sonim; (f) damage resulting from third-party software; (g) damage resulting from maintenance, service adjustment or installation of the mobile phone, performed or attempted by any person or entity not expressly authorized by Sonim; (h) loss of use of the mobile phone (i) loss of data, information or third-party applications or software; (j) fire, flood, windstorm, lightning, earthquake, exposure to extreme weather conditions, electrical surge or improper voltage; (k) mobile phone performance issues resulting from cellular signal reception or transmission, (l) damage resulting from viruses, malware, trojan horses or other software problems; and (m) mobile phones in which the serial number is missing or has been altered, damaged or defaced (n) defects or damage caused by a user’s bypassing security controls to gain unauthorized root access or by rooting devices with unauthorized or altered operating system software installed by a user or third party.

Sonim does not warrant that use of your mobile phone will be uninterrupted or error-free.

This Limited Warranty gives you specific legal rights. You may have other legal rights depending on your country/state.

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Sonim will for US devices that have UL110/UL2710 certification, offer replacement parts or products for a minimum of 3 years from the EOL production date.

Our Warranty

Subject to the conditions below, Sonim of 4445 Eastgate Mall, Suite 200 San Diego, CA 92121, USA (“Sonim”) warrants that for 3 years from the date of purchase by the original end-user, this mobile phone (excluding any associated battery which is warranted for 2 years) will be free from defects in materials and workmanship.

What We Will Do

If during the warranty period, the mobile phone has a defect in material or workmanship, Sonim, at its option, will either repair or replace it at no charge.

Phone Care

How to Get Warranty Service

Visit our on-line support at: www.sonimtech.com/support

For any general customer support or device-related questions, please email us at globalsupport@sonimtech.com

It is important that you keep a separate back-up copy of all software, applications, downloads, data, settings and all other information stored on your Sonim mobile phone. Ensure you have a back-up copy before you return the mobile phone for warranty service. When the mobile phone is received for service, it will be reset to factory settings and all such information will be erased. This is done in part to protect your privacy. Sonim is not responsible for any software, applications, downloads, data, settings or any other information lost or damaged in connection with repair or any aspect of warranty service.

If you are unsatisfied with the repair, your sole and exclusive remedy with regards to warranty repair shall be to request Sonim to re-perform the non-conforming warranty repair.

Conditions and Exclusions

1. This warranty only applies to Sonim branded mobile phones. It does not apply to non-Sonim products, including accessories and third-party software, even if packaged with, installed on or sold with Sonim mobile phones. Non-Sonim products may be covered by warranties provided by the manufacturer or supplier of the product.

2. The battery associated with this mobile phone is warranted to be free from defects in material or workmanship for 2 years from the date of purchase by the original end-user. Use only Sonim approved batteries and chargers with your mobile phone. Use of other batteries or chargers may be unsafe or damage the mobile phone and may invalidate the warranty.

3. This Warranty covers only a purchase of new Products from Sonim or an authorized reseller or distributor of Somin Products. This warranty is personal to you and is not transferrable. No retailer or other third party is authorized to make any representations on behalf of Sonim or to modify this Warranty.

4. Sonim encourages you to register your mobile phone at our website: http://www.sonimxperience.com/registration_portal/portal/registration.php Registering within 30 days of date of purchase will make it easier to verify that your mobile phone is eligible for warranty service. If your mobile phone is not registered, to obtain warranty service you need to provide proof of when and where you purchased the Product.

5. Sonim warrants repaired or replaced mobile phones for the remaining duration of the original warranty or for 90 days, whichever is longer.

6. Sonim may use new or refurbished parts to repair your mobile phone or may replace your mobile phone with a new or refurbished mobile phone. Replaced mobile phones and parts become Sonim’s property.

7. If you return your phone for warranty service and it is found to be ineligible for warranty service, you may be charged a service fee.

8. This warranty does not cover:
(a) damage resulting from abuse, accident or misuse; (b) damage resulting from use outside the parameters indicated in the User Guide, including those related to liquid, shock and dust exposure; (c) cosmetic damage including dents and scratches; (d) ordinary wear and tear; (e) damage resulting from use of this mobile phone/device with accessories, equipment or other mobile phones or equipment not furnished or expressly approved by Sonim; (f) damage resulting from third-party software; (g) damage resulting from maintenance, service adjustment or installation of the mobile phone, performed or attempted by any person or entity not expressly authorized by Sonim; (h) loss of use of the mobile phone (i) loss of data, information or third-party applications or software; (j) fire, flood, windstorm, lightning, earthquake, exposure to extreme weather conditions, electrical surge or improper voltage; (k) mobile phone performance issues resulting from cellular signal reception or transmission, (l) damage resulting from viruses, malware, trojan horses or other software problems; (m) mobile phones in which the serial number is missing or has been altered, damaged or defaced; and (n) defects or damage caused by a user’s bypassing security controls to gain unauthorized root access or by rooting devices with unauthorized or altered operating system software installed by a user or third party.

Sonim does not warrant that use of your mobile phone will be uninterrupted or error-free.

THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER RIGHTS, REMEDIES AND WARRANTIES. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WRITTEN OR ORAL. SONIM EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN LOCATIONS IN WHICH PARTICULAR IMPLIED WARRANTIES MAY NOT BE DISCLAIMED, ALL SUCH WARRANTIES ARE LIMITED TO THE DURATION OF THIS WARRANTY. IN NO EVENT SHALL SONIM OR ITS LICENSORS BE LIABLE FOR, DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL CLAIM OR CAUSE OF ACTION, INCLUDING BUT NOT LIMITED TO i) LOSS OF, PROFITS, TIME, COMMERCIAL GAIN, DATA, PROGRAMS, SOFTWARE OR GOODWILL, ii) DOWNTIME OR DAMAGE TO OR REPLACEMENT OF PROPERTY, EQUIPMENT OR DATA. ALL SUCH LIMITATIONS ARE ASSERTED BY SONIM TO THE FULLEST EXTENT PERMITTED BY LAW. OUR GOODS COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIA CONSUMER LAW. YOU ARE ENTITLED TO A REPLACEMENT OR REFUND FOR A MAJOR FAILURE AND COMPENSATION FOR ANY OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE. YOU ARE ALSO ENTITLED TO HAVE THE GOODS REPAIRED OR REPLACED IF THE GOODS FAIL TO BE OF ACCEPTABLE QUALITY AND THE FAILURE DOES NOT AMOUNT TO A MAJOR FAILURE.

This Warranty gives you specific legal rights. You may have other legal rights depending on your country/region.

Our Warranty

Subject to the conditions below, Sonim of 4445 Eastgate Mall, Suite 200 San Diego, CA 92121, USA (“Sonim”) warrants that for 3 years from the date of purchase by the original end-user, this mobile phone (excluding any associated battery, which is warranted for 2 years) will be free from defects in materials and workmanship.

What We Will Do

If during the warranty period, the mobile phone has a defect in material or workmanship, Sonim, at its option, will either repair or replace it at no charge.

Phone Care

How to Get Warranty Service

Visit our on-line support at: https://www.sonimtech.com/support

For any general customer support or device-related questions, please email us at globalsupport@sonimtech.com

If you are unsatisfied with the repair, your sole and exclusive remedy with regards to warranty repair shall be to request Sonim to re-perform the non-conforming warranty repair.

Conditions and Exclusions

This warranty only applies to Sonim branded mobile phones. It does not apply to non-Sonim products, including accessories and third-party software, even if packaged with, installed on or sold with Sonim mobile phones. Non-Sonim products may be covered by warranties provided by the manufacturer or supplier of the product.
The battery associated with this mobile phone is warranted to be free from defects in material or workmanship for 2 years from the date of purchase by the original end-user. Use only Sonim approved batteries and chargers with your mobile phone. Use of other batteries or chargers may be unsafe or damage the mobile phone and may invalidate the warranty.
This Warranty covers only a purchase of new Products from Sonim or an authorized reseller or distributor of Somin Products. This warranty is personal to you and is not transferrable. No retailer or other third party is authorized to make any representations on behalf of Sonim or to modify this Warranty.
Sonim encourages you to register your mobile phone at our website: http://www.sonimxperience.com/registration_portal/portal/registration.php
Registering within 30 days of date of purchase will make it easier to verify that your mobile phone is eligible for warranty service. If your mobile phone is not registered, to obtain warranty service you will be required to provide a valid, original, proof of purchase issued to you by an authorized reseller, indicating the date of purchase and serial number of the mobile phone.
This warranty only applies to the first purchaser and begins on the original date of purchase by such first purchaser. This warranty does not apply to products that are resold (as used, refurbished, or otherwise) to a second purchaser. In the event of a dispute as to whether the Product was resold, if the date when the Product was first activated precedes the date of purchase by the second purchaser, such Product shall be deemed to have been resold, and this warranty shall not apply.
Sonim warrants repaired or replaced mobile phones for the remaining duration of the original warranty or for 90 days, whichever is longer.
Sonim may use new or refurbished parts to repair your mobile phone or may replace your mobile phone with a new or refurbished mobile phone. Replaced mobile phones and parts become Sonim’s property.
If you return your phone for warranty service and it is found to be ineligible for warranty service, you may be charged a service fee.
This warranty does not cover:
1. Damage resulting from abuse, accident or misuse.
2. Damage resulting from use outside the parameters indicated in the User Guide, including those related to liquid, shock and dust exposure;
3. Cosmetic damage including dents and scratches.
4. Ordinary wear and tear.
5. Damage resulting from use of this mobile phone/device with accessories, equipment or other mobile phones or equipment not furnished or expressly approved by Sonim.
6. Damage resulting from third-party software.
7. Damage resulting from maintenance, service adjustment or installation of the mobile phone, performed or attempted by any person or entity not expressly authorized by Sonim.
8. Loss of use of the mobile phone.
9. Loss of data, information or third-party applications or software.
10. Fire, flood, windstorm, lightning, earthquake, exposure to extreme weather conditions, electrical surge or improper voltage.
11. Mobile phone performance issues resulting from cellular signal reception or transmission.
12. Damage resulting from viruses, malware, trojan horses or other software problems.
13. Mobile phones in which the serial number is missing or has been altered, damaged or defaced.
14. Defects or damage caused by a user’s bypassing security controls to gain unauthorized root access or by rooting devices with unauthorized or altered operating system software installed by a user or third party.

Sonim does not warrant that use of your mobile phone will be uninterrupted or error-free.

THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER RIGHTS, REMEDIES AND WARRANTIES. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WRITTEN OR ORAL. SONIM EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN LOCATIONS IN WHICH PARTICULAR IMPLIED WARRANTIES MAY NOT BE DISCLAIMED, ALL SUCH WARRANTIES ARE LIMITED TO THE DURATION OF THIS WARRANTY. IN NO EVENT SHALL SONIM OR ITS LICENSORS BE LIABLE FOR, DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL CLAIM OR CAUSE OF ACTION, INCLUDING BUT NOT LIMITED TO i) LOSS OF, PROFITS, TIME, COMMERCIAL GAIN, DATA, PROGRAMS, SOFTWARE OR GOODWILL, ii) DOWNTIME OR DAMAGE TO OR REPLACEMENT OF PROPERTY, EQUIPMENT OR DATA. ALL SUCH LIMITATIONS ARE ASSERTED BY SONIM TO THE FULLEST EXTENT PERMITTED BY LAW.

This Warranty gives you specific legal rights. You may have other legal rights depending on your country/region.

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Mobile Phones 3-Year Warranty XP Series EMEA - Arabic (AR)

Mobile Phones 3-Year Warranty XP Series EMEA - German (DE)

Mobile Phones 3-Year Warranty XP Series EMEA - Spanish (ES)

Mobile Phones 3-Year Warranty XP Series EMEA - French (FR)

Mobile Phones 3-Year Warranty XP Series EMEA - Italian (IT)

Mobile Phones 3-Year Warranty XP Series EMEA - Portuguese (PT)