Sonim Customer
Support

We’re here to help, whenever you need us.

Whether you need quick troubleshooting, have questions, or want to explore resources, we’ve got your back. Reach out to our Customer Support Team by email or phone, or access our online support tools for instant assistance.

Support_email

Drop us an email—we’re ready to help.

If you would like to reach a Sonim Customer Experience Center representative with a question about your Sonim device or service, or need to request warranty service for your Sonim device, please email us at support@sonimtech.com (for USA/Canada support) or globalsupport@sonimtech.com or submit the contact support form and one of our team members will be in touch with you shortly.
Fill out contact form

Give us a call—we’re standing by.

If your request is urgent and you'd like to talk to someone directly, reach out to our Customer Experience Center at the numbers below.

 

North America General Phone Support

US & Canada:
1-833-697-6646 (1-833-MY-SONIM)

North America Support Hours:

Monday-Friday, 9am-9pm ET
Saturday-Sunday, 9am-6pm ET

 

AT&T Firstnet Support

FirstNet:
1-855-347-7876

FirstNet Support Hours:
Monday-Friday, 9am-9pm ET
Saturday-Sunday, 9am-6pm ET

 

Global General Phone Support

 

Australia:
+61 1800 595 243

Denmark:
+45 8082 0137

Finland:
+358 942 450 406

France:
+33 800 99 3264

Germany:
+49 800 724 5962

Italy:
+39 800 934 135

Netherlands:
+31 85 107 2054

New Zealand:
+64 3 288 7071

Norway:
+47 76 692 72 36

Portugal:
+351 308 800 908

South Africa:
+27 87 550 2324

Spain:
+34 518 89 9376

Sweden:
+46 76 692 7205

UK:
+44 7445 594 517

 

Check out our library of online support resources.

Device Support Guides & Drivers

Access user guides, data sheets, quick start guides and drivers for your Sonim device.

 Find your Device 

Return & Refund Policy

If you are not entirely satisfied with your purchase, we’re here to help.

Review policy

Device Warranties

Get device warranty information or register your device warranty.

Get warranty details 

Recycling Program

Get information on Sonim’s device recycling program that disposes of old devices in an environmentally friendly, safe and secure way.

For recycling details click on your region

 

US
Canada
EU
UK