SonimCare
and
FirstCare
We get you up and keep you running with
dedicated customer service and support.
Continuous support—from pre-deployment to post-deployment and beyond.
SonimCare and FirstCare (for FirstNet customers) are available Monday-Friday, 9am-9pm ET and Saturday-Sunday 9am-6pm ET.
Pre-Deployment
- 30-day lead time
- Deployment Worksheet outlining needs and scope
- Define training requirements
- Engage third-party partners
Deployment Execution
- Remote or on-site deployment services scaled to operational size and needs
- Easy to understand one-pager how-to documents
- Customizable end-user training reduces ongoing training needs
Post-Deployment
- Quarterly check-ins
- Future training needs
- New product and accessory opportunities
- SonimCare/FirstCare Professional Services available to help you manage your enterprise
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Access the support you need—when and how you need it.
North America General Phone Support
US & Canada:
1-833-697-6646 (1-833-MY-SONIM)
North America Support Hours:
Monday-Friday, 9am-9pm ET
Saturday-Sunday, 9am-6pm ET
AT&T Firstnet Support
FirstNet:
1-855-347-7876
FirstNet Support Hours:
Monday-Friday, 9am-9pm ET
Saturday-Sunday, 9am-6pm ET
Global General Phone Support
Australia:
+61 1800 595 243
Denmark:
+45 8082 0137
Finland:
+358 942 450 406
France:
+33 800 99 3264
Germany:
+49 800 724 5962
Italy:
+39 800 934 135
Netherlands:
+31 85 107 2054
New Zealand:
+64 3 288 7071
Norway:
+46 76 692 72 36
Portugal:
+351 308 800 908
South Africa:
+27 87 550 2324
Spain:
+34 518 89 9376
Sweden:
+46 76 692 7205
UK:
+44 7445 594 517